The Antenna is designed with a remote controlled rotation function. The motor rotor is controlled by the signal coming from the control box inside.
If the control box is not powered ON, check the knowledge base for what to do if your box has no power.
If the control box is powered ON and antenna still does not rotate, follow these steps:
First, if the red LED light on the Antenna main unit is NOT ON, then there may be a problem with the connection between the antenna and the control box. Try connecting the Antenna with a short cable directly to the control box and check the light under the antenna. If it is still not on, use a multi meter to check if power is coming across the coax cable from the control box to the Antenna.
Second, if the red LED light on the Antenna is ON, then the connection between the antenna and the control box is OK. Check the control box to see if the red light comes on when you press the rotation button. If the red light does NOT come on at the control box, then the problem maybe with the control box itself.
If the control box has a red light ON when the rotation button is pressed, And the light is on under the antenna, then the problem maybe with the motor rotor. Remove the motor rotor and notate if the 2 pins on the motor are spring loaded or solid. Once you re-attach the motor if it still will not rotate, it will need to be replaced.
If you are under the 1 year warranty period and your LAVA Antenna stops rotating, contact LAVA Support to get your motor replaced. If you are out of warranty, you can order a replacement motor on our website: lavasat.com